Resident Concerns Contact Center

North Tampa Housing Development Corporation (NTHDC) is the HUD Contract Administrator and is responsible for responding to resident concerns. NTHDC Call Center has a team of Customer Relation Specialists (CRS) that will receive, investigate, and document concerns such as, but not limited to:

• Questions or concerns regarding work order follow-up
• Questions regarding the calculation of your rent
• Address health & safety and HUD Handbook 4350.3 concerns

Call Center Purpose:

• Help ensure HUD’s mission of providing Decent, Safe and Sanitary Housing
• Serve as a neutral third party to residents, owners, and the public
• Assist with clarifying HUD Occupancy Handbook 4350.3 requirements

Contact Information & Hours:

• Hours: 8:30 AM to 5:30 PM
• Phone: 800-982-5232 | Fax: 614-985-1502
• Mail: 8760 Orion Place, Suite 110, Columbus, OH 43240
• Email: PBCAContactCenter@cgifederal.com
• Website: www.nthdc.org

Submission Methods:

• Phone
• Fax
• Mail
• Email
• Voicemail
• FOIA requests must be submitted directly to HUD

Required Information to Open an Inquiry:

• Property name
• Caller’s name (anonymous calls accepted)
• Caller’s phone number with area code
• Caller’s address including apartment number
• A brief, detailed description of the concern